Browse our guides, find great deals, manage your booking and check in online. I phoned to are how much bg would charge to repair, and was informed that i could pay a fee upfront. Just tried to book a boiler repair and the earliest appointment is the 20 december. Whod have thought fitting a boiler could save a life. British gas making it up as they go army rumour service. British airways book flights, holidays, city breaks. British gass homecare cover left us without hot water. I have been paying 16pounds per month for a homecare insurance with british gas. The firm paid compensation to 12,000 customers, which were mostly business owners, after admitting to regulator ofgem that it hadnt paid compensation for missed or late appointments dating back to 20.
The rules came to light after british gas admitted being late no less than 12,000 times last year. If an engineer doesnt turn up can i claim compensation. If you are not a british gas customer then phone 0800 691 1059. There isnt no point complaining to the company they never get back to you. Find out more about our range of boiler care packages here. We have received several complaints about british gas s homecare policies over the years, but this is the worst for some time. If you already have homecare with british gas, you can book a repair appointment. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. It was right next to the complaints section and overhearing some of the conversations was incredible.
We have a british gas homecare 200 central heating contract, and the annual renewal recently became due. British gas homecare customers can use their online account or phone 0800 072 8217 to book a visit from a fully qualified british gas engineer. You could use something like which is is a free independent complaints assistance service that knows the complaints process for british gas and if you are not satisfied will send you case to the ombudsman to get compensation back as poor service should not be accepted. Resolver is not affiliated to, linked with or otherwise endorsed by british gas. This homecare phone number can be used to book a service, to book an appointment because of an emergency, or to find out more about the different levels of cover. If you want to learn about the british gas complaints process have a read of the disputer blogl s. British gas has said that it will back all work carried out and parts fitted through local heroes for a period of 12 months from the date the work is completed. If you have a complaint regarding british gas homecare contact your local trading standards office. All was quieter not as quiet as usual, but quieter than. My combi boiler broke down, needed new diverter and was leaking.
British gas says it pays compensation if one of its engineers misses a time slot by as little as one second. But, when it comes to servicing your boiler its also number one. In addition to their electricity and gas tariffs, british gas also offers a variety of homecare products to keep your heating and home electrics in good working order. British gas customers are furious at being charged up to three times more for boiler insurance than new customers.
We are committed to working hard to provide an excellent customer experience. We called british gas homecare out and an engineer came to fix the problem. Lives at risk as customers forced to wait days for repairs british gas customers with the misfortune to suffer a boiler breakdown this week have been forced to endure. Ups and downs of having a british gas homecare contract. Lives at risk as customers forced to wait days for repairs british gas customers with the misfortune to suffer a boiler breakdown this. These annual insurance policies range from basic boiler repairs all the way to fixing home electrical and wiring problems. British gas is the leading energy provider in the uk and was the first provider to cut domestic electricity bills by 5% this year. I want to say, british gas is a liar, cheater, and scammer company they will tell you a lot of lying stories like you are at the cheapest tariff. He said that the best place for the new boiler was in our walk in airing cupboard because it had an outside wall for the vent.
This is a industry wide issue and not related specifically to british gas. Received letter on the day they wanted the readings and had to go. The industry watchdog also upheld complaints about a british gas commercial which it said could mislead viewers into thinking the companys gas customers got backup. I can only go by pass experience as this is a new contract. Details of all verbal and written complaints must be recorded in the complaints. Last sunday i was away and our boiler ceased working and my wife called british gas homecare and was told that the next available appointment was in 8 days time, despite talking to a manager who admitted that the service was simply not good enough. As the leading energy provider in the uk, british gas promises top quality services. Yes, you dont need to be a scottishpower energy customer, or have one of our boilers, to apply for one of our boiler care products. It does show that our time does have some value though, and businesses should respect that british gas payout opens door to sue energy firms if they waste your time.
Like many people i took out a policy with british gas homecare for a once yearly boiler service and a 3 star call out service. From annual service visits, to keeping your boiler at peak performance or oneoff repairs when your hot water has stopped working. If you purchased a product or service online, you also have the option to visit the european commissions online dispute resolution platform which will help route your query or concern to british gas andor the relevant ombudsman. Dec 19, 2019 heres an example of a customer who won compensation from british gas although this was after a catalogue of errors.
A completely free service recommended by martin lewis, founder of. Book an engineer online or alternatively, you can use our app. Then a few years ago we needed our boiler replacing and relocating so we had someone from british gas to advise us. British gas pays their engineers a bonus for every powerflush they sell, so the incentive is there to force this upon anyone they think can afford it. If youre a micro business and we havent been able to sort things out within 8 weeks, or we cant agree a way forward with you we call this deadlock, well write and let you know you have the right to refer your complaint to the ombudsman services. Great, no doubt when dd and ds are back from school, and will drive the engineer mad. It is only 5 yrs old, and was fitted by british gas full central heating system. To think scottish power boiler cover is a complete rip off. The only exception to the rules is if an engineer is late due to circumstances beyond.
Youll pay the prices below if you choose to include a. So i am no longer paying this extortionate fee and have said goodbye to british gas homecare. These annual insurance policies range from basic boiler repairs all the way. British gas homecare one, two, three, four british gas. They offer a free and impartial service to gas and electricity consumers.
It will investigate customer complaints and its decision is binding, so british gas would have to pay up if it found in the customers favour. Avoid the cost and hassle of finding a lastminute engineer with our homecare boiler and heating cover. We also share information about how you use our site with partners, who use it with other data to show you relevant ads on other sites, and to check ad performance. Thousands of british gas customers have been paid a total of. British gas customers outraged after being charged up to. My complaint about this is still on going it has been 8 weeks know, there complaints procedure is awful. What if i already have british gas homecare should i use. Can i apply for boiler care if my supplier for gas or electricity is not scottishpower. Homecare 300 british gas house damage and other problems. Chat to other netmums about all things household cleaning, from how to tackle stains to how to often to steam clean the kitchen floor.
You will see that i have been very successful in making complaints against british gas, but i shouldnt have had to go to all that trouble to rectifiy their poor customer service. Transparency statement performance standards complaints complaints performance emergencies download our app. Read on to find out how they rate its customer service, value for money and repair response time. The most comprehensive package offered by british gas is homecare four which offers cover for your boiler and controls, central heating, plumbing, drains and home electrics. British gas homecare offers four products ranging in the level of care and extent of coverage. If something does go wrong within this period, the supplier has said it will find you another tradesperson to fix any issues.
The company has operated this way since it was bought up by private investors. What do british gas homecare customers think of the service they receive. All was fine for the first few years, i didnt bother them and they didnt bother me, the contract was renewed the premiums increased but i thought i had peace of mind being. I just want a bill so i can pay and get rid of them they are a nightmare company. No heating, british gas homecare why, oh why, did i believe. Customer james purling took to twitter to complain about the charges.
I have not had a problem with british gas, been my suppler since 2011. Jun 24, 2011 british gas s homecare cover left us without hot water. Author helen dewdney, the complaining cow posted on march 3, 2018 september 2, 2019 categories latest news, water and energy tags british gas, cold weather payment, complaining to get refunds, electricity, energy, energy ombudsman, gas, homecare, southern electric leave a comment on freezing energy problems. Resolve your british gas complaints for free resolver.
I spoke to today seemed to take great delight in telling me that the energy ombudsman doesnt deal with boiler care complaints. Helen emms, head of customer relations british gas services customer relations po box 4394 dunstable lu6 9lg ive emailed email protected but they dont respond very quickly 2 days for 1st email, nothing since. Make a complaint about british gas homecare by calling the number. Here you can find out how to make a complaint so we can fix the problem as soon as possible. The complainant should be given a copy of my homecare complaints procedure if they do not already have one. Dec 03, 2018 british gas customers are furious at being charged up to three times more for boiler insurance than new customers. British gas is an energy and home services provider in the united kingdom. British gas homecare number 0843 770 5045 or 0333 200 8899. Complaints complaints performance emergencies download our app. Sse and edf energy in the fourth quarter of 2019, with just 1,228 complaints per 100,000. So on the 24th march 2005 i rang british gas and said, quite emphatically that i had not signed up to fix my energy prices and did not want a capped prices account. This is worth reading if you pay for british gas homecare service. British gas homecare phone number 0843 770 5045 numbers.
We have a british gas homecare 400 plan and like many of you i consider it to be a total rip off the last boiler. Save on worldwide flights and holidays when you book directly with british airways. This was done after seven years of british gas nagging me that my pipe work under floor is faulty to the extent slapped a unsafe notice on the boiler with instructions not to use. To think scottish power boiler cover is a complete rip off avoid. But if youre worried about a big bill, it could pay to get insurance. Serving around twelve million homes in the united kingdom, british gas is the biggest energy supplier in the country, and is considered one of the.
Customers who pay for their energy when they receive a bill or by a regular payment scheme. From oneoff repairs to annual service visits, its easy to book an engineer appointment with british gas. British gas provides cover and insurance for your home, boiler, and appliances. Was told by another company i would need a new boiler costing over. My understanding from what he said was that it was very common for them to book appointments without knowing what engineers they would have. British gas have hijacked my account from eon due a mix up of cross addressing 2 years ago and now say i have to close my account with eon and then pay them for the last 2 years worth of gas when i have already paid eon for the same period. British gas for example has said that some homecare polices will cover reimbursement for work we are not able to do which is then done by a third party, if the work is covered by the policy. We aim to resolve most complex complaints within 28 working days and well keep you updated on progress throughout. Help, advice and spare parts for all appliances, washing machines, dishwashers, fridge, freezers, cookers with free forums for fault diagnostics. Bloody british gass stupid home care service mumsnet. Boiler care frequently asked questions scottishpower. December 25, 2019 merry christmas and a happy new year from british gas. British gas homecare customers can call 0843 770 5045 monday to friday. Easy to switch suppliers but needs to send final reading letters out sooner.
Cover your gas boiler and central heating with insurance and service plans from homeserve. I have homecare with british gas and have to say i have touch wood not had any problems. Heres an example of a customer who won compensation from british gas although this was after a catalogue of errors. Here, we take a closer look at the homecare range from the uks biggest energy supplier. When you phone this number the advisor can log complaints about the service you have received from british gas homecare, you might need to complain about an engineer who was late or didnt turn up, or an unexplained charge on your bill.
Resolver can help you send your complaints to british gas, its quick, simple and totally free. British gas complaints that are sent to the ombudsman can be sent directly to the ombudsman by resolver. Well make every effort to get your complaint sorted within a day of getting it. View a copy of our complaints handling procedure and policy. British gas fixed it under homecare insurance, cost. We are an entirely independent issueresolution tool that enables the raising.
Boiler cover like british gas homecare allows you to pay a fixed monthly fee, covering you for breakdowns and repairs. This invalidated my building and contents insurance. No heating, british gas homecare why, oh why, did i. We had loads of issues with our boiler a year ago and they came out several times and worked really hard to fix the problem and replaced lots of bits of the boiler etc and sorted out our problem. British gas customers outraged after being charged up to three. British gas homecare is a scam moneysavingexpert forum. Please note this board is not for advertising or recruiting a cleaning service to list your business or find a cleaner, please see the local.
It is ridiculous that a bg customer as to use a comparison site for the best fuel prices. Earlier this year i read somewhere that energywatch had received 33,000 complaints about british gas this year alone. They should not be allowed to call themselves british gas anymore, when shttish gas is a more accurate description. You are at the most expensive tariff and you need to urgently look for an alternative energy supplier. If you want to learn about the british gas complaints process have a read of the. Book a fixedprice repair and well give you a 12month guarantee on our work. Book a boiler service and well make sure it ticks all the boxes. You could use something like which is is a free independent complaints assistance service that knows the complaints process for british gas and if you are.
Simply choose a date and track your engineer online. The energy company has sent out renewal letters to some customers asking them to p. Homecare 1 is its most basic, covering boiler controls and an annual service. British gas missed appointment compensation utilities. Do not trust british gas staff because what they tall you are lying. If you want to go down the legal route, what would you bring a claim against them for.
Call the british gas contact number on 0333 202 9802. Got a complaint that is not being heard by british gas then this is the place to be. Why does british gas fail to service my boiler annually. Whether its your boiler, electrics, plumbing, drains or heating, homecare has you covered. It is the trading name of british gas services limited and british gas new heating limited, both subsidiaries of centrica. But in general if the company has been unable to undertake the repair you should be able to employ another tradesperson to do the work. With almost 2 million customers in the uk, and a nationwide network of approved engineers, you can relax knowing well keep life moving if something goes wrong. They look at whether their resolution was correct and fair, and whether the compensation awarded was fair. But, when it comes to servicing your boiler its also number one for complaints. As i am on homecare with british gas i contacted them to repair my hot water supply as there was an airlock. British gas provides a popular way of protection for your boiler, heating, electrics, plumbing and drains.
Well all he did was oil the fan and turn the water pressure down. Fuel poverty action campaigners will attend the centrica agm tomorrow to demand compensation for customers they say have suffered from british gas extortion and bullying, beginning with people who have been forced onto prepayment meters and then charged hundreds of pounds more than a fair price. I am really cross with british gas if i hadnt had phoned them i could have sat here all day, looking out the window for an engineer who would never arrived. Ive had british gas homecare cover for ive had british gas homecare cover for 3 years and they have actually been really good at fixing faults. Aug 23, 2010 does anyone have a fax number for bg complaints. Emergencies if you can smell gas in your home then you should phone the national gas emergency 24 hour telephone line. British gas launches local heroes website to help you. But as a fair well message from british gas our last bill wasnt for a total of 17days billing us for. Book an engineer, pay bills, join rewards and more.